Help & product guide

For residents, estate admins, and security. No technical background required.

Kynjo.Homes — Product guide & how-to

This guide helps estate administrators, residents, and security staff get value from the platform quickly. No technical background is required.

1. What is Kynjo.Homes?

Kynjo.Homes is a digital hub for your gated community or estate. It brings members, units, money matters (levies), visitors, maintenance, announcements, polls, facilities, vehicles, and safety (incidents) into one place.

You can use it in a web browser (on a computer or phone) or via the mobile app (where available). Your estate’s subscription plan may limit which features are enabled.

2. Getting started

2.1 Creating an account and signing in

Open the sign-in page on the website or launch the mobile app.
Sign in with the email your estate administrator used when they added you (or the email you used to register).
If your administrator sent you an invitation email, use the link in that email to accept the invite and complete setup before signing in normally.

Tip: Use the same email on web and mobile so you see the same estate and profile everywhere.

2.2 Understanding roles

Your account has a role. The menu and features you see depend on it:

Role	In plain English
Resident	Lives in the estate; can use community features, pay dues (if enabled), register visitors, report issues, etc.
Security	Focus on gate and safety: visitor numbers, incidents, maintenance visibility, vehicle-related tools where enabled. Usually does not manage money or subscriptions.
Admin	Runs day-to-day estate operations: members, units, levies, announcements, and more (within your plan).
Super admin	Same broad powers as admin; label used for top-level control (e.g. subscription and estate-wide settings).

If something is “not visible” in your menu, it is usually by design for your role or not included in your estate’s current plan.

3. Web vs mobile — what to expect

Area	Web app	Mobile app
Full navigation	All sections that your role allows	Same ideas, but a few items differ (see below)
Members directory (add/edit/export)	Admins: full Members area	Admins: Residents in the drawer
Vehicles	Residents can open Vehicles	Residents typically do not see a Vehicles item; admins and security do
Scanner (gate / QR)	Scanner under the main menu: vehicle and resident QR token checks	Scanner opens gate tools (e.g. visitor access code check-in). Same word, different screen — use the one that matches your job at the gate
Subscription & billing	Admins: Subscription	Admins: Subscription

When in doubt, use web for heavy admin work (large tables, exports) and mobile for quick actions on the go.

4. The dashboard (everyone)

After you sign in, Dashboard summarizes what matters today:

Residents: visitors, maintenance, outstanding dues, polls, etc. (exact cards depend on role).
Admins also see estate-wide numbers such as collection progress for levies.
Use Refresh if you want the latest numbers without reloading the whole page.

Quick actions (where shown) are shortcuts to common tasks like Pay dues, Register visitor, or Create levy.

5. How-to: Residents

5.1 Units

Open Units to see how homes in your estate are organized (e.g. street and unit labels).
This helps you confirm your unit when talking to admin or security.

5.2 Announcements

Open Announcements for official notices: meetings, water shutdowns, events, etc.
Check regularly so you do not miss time-sensitive information.

5.3 Levies & dues

Open Levies & Dues to see what you owe and pay when your estate uses this feature (subject to plan).
Follow on-screen steps to complete payment. Keep proof of payment if your estate requires it.

5.4 Visitors

Open Visitors to register a guest before they arrive, if your estate uses visitor passes or codes.
Share any access code or instructions the app gives you with your visitor so security can verify them.

5.5 Maintenance

Open Maintenance to submit a repair request (common areas or issues your estate tracks here).
Describe the problem clearly and add details your estate asks for. You can follow up as your estate’s process allows.

5.6 Facilities

Open Facilities to book shared amenities (hours, rules, and availability depend on how your admin configured the estate).

5.7 Polls

Open Polls to vote on estate questions when an admin opens a poll.
Vote before the deadline shown.

5.8 Incidents

Open Incidents to report safety or security concerns (noise, damage, suspicious activity — whatever your estate uses this for).
Serious emergencies: always follow local emergency numbers and estate procedures first; use the app to document and notify the estate when appropriate.

5.9 Vehicles (web)

On web, open Vehicles to register your vehicles and manage QR-related information if your estate uses vehicle QR at the gate (Professional plan feature).
Follow your estate’s rules for stickers, QR placement, and renewals.

5.10 Profile and identity

Your administrator may issue a digital resident ID with a QR code for gate verification. Keep your phone charged if you rely on it at the gate.
If the estate rotates QR codes for security, use the new ID when instructed.

6. How-to: Estate administrators & super admins

6.1 Members (Residents on web)

Open Members (web) or Residents (mobile) to see everyone in your estate.
Add member: use Add member, enter name, email, phone, unit, and role, then send the invite so they can join.
Search and filters help you find people by name, email, unit, or role.
Deactivate / reactivate accounts when someone moves out or returns (according to your policies).
Export CSV: use Export CSV to download the full member list for backups, audits, or mail merges. Treat the file as sensitive personal data and store it securely.

6.2 Units

Maintain an accurate unit list (streets/blocks and numbers) so levies, visitors, and reporting stay correct.
Add or edit units as the physical estate changes.

6.3 Announcements

Use Announcements to broadcast to all members. Write a clear title and body; post only official content your estate stands behind.

6.4 Levies & dues

Create levies with clear titles, amounts, and deadlines.
Track who has paid and who has not; follow up outside the app as needed (calls, notices).
Collection statistics on the dashboard help you see overall progress.

6.5 Visitors

Monitor visitor activity as your process requires. Residents register visitors; security may use codes at the gate.

6.6 Maintenance

Watch incoming requests, assign or close them according to your workflow, and keep residents informed.

6.7 Facilities

Configure bookable facilities and rules so residents self-serve without double-booking.

6.8 Polls

Create polls for decisions that need a recorded vote. Set options and closing times clearly.

6.9 Incidents

Review incident reports, escalate serious matters, and close items when resolved.

6.10 Vehicles & scanner (Professional plan)

Vehicles: ensure vehicles are registered and QR flows match your gate process.
Scanner (web): staff can validate vehicle and resident QR tokens at the gate. Outcomes may reflect access granted, warning (e.g. outstanding dues), or restricted — according to your estate rules and system configuration.

6.11 Subscription

Open Subscription to see your plan (e.g. Starter vs Professional), limits, and upgrade paths.
Starter suits small estates with core features and caps on members/units; Professional unlocks levies, polls, vehicle QR, facilities, and more, as shown in your pricing screen.

7. How-to: Security staff

7.1 Dashboard

Use Security overview metrics: visitors today, open incidents, pending maintenance, and member counts as shown.

7.2 Visitors and gate

Web Scanner (Scanner menu): use Vehicle or Resident tabs to enter or scan QR tokens as trained by your estate.
Mobile Scanner (labeled Scanner in the app menu): often used for visitor access codes (e.g. six-digit check-in). Follow estate SOP for check-in, deny, and checkout.

7.3 Incidents & maintenance

Log or monitor incidents and maintenance items you are responsible for so nothing falls through the cracks.

7.4 Vehicles

Use Vehicles where your role allows, in line with gate procedures.

8. Plans at a glance (reference)

Exact pricing and features are shown on the marketing site and in-app Subscription. Typical differences:

Starter: smaller member/unit caps; announcements, visitors, maintenance, incidents; no levies, polls, vehicle QR, or facility booking in the product positioning.
Professional: unlimited members/units (as advertised), plus levies, polls, vehicle QR, facilities, subscription dashboard, and priority positioning.
Custom: for large or multi-estate deployments — contact sales.

Your estate’s active entitlements always win over this summary.

9. Privacy, safety, and good practice

Do not share admin passwords or export files publicly.
QR codes and access codes should be treated like keys — report loss or suspected misuse to the estate office.
For medical or life-safety emergencies, use official emergency services first.

10. Troubleshooting (simple checks)

Problem	What to try
Cannot sign in	Confirm email, reset password if available, check spam for invites.
Missing menu items	Normal if your role or plan does not include that feature.
Payment did not reflect	Wait a few minutes; if your estate uses a payment provider, delays can happen. Contact your administrator with proof.
QR or gate says restricted	Speak with admin about dues, registration, or rotated codes.
Export or admin action fails	Ensure you are on an admin account and still logged in; retry; contact support if it persists.

11. Glossary

Term	Meaning
Estate	Your community or property using Kynjo.Homes.
Unit	A home or plot identifier (street + number, etc.).
Levy / due	A fee charged to members (maintenance, security, etc.).
Resident profile	Your membership record for the estate (name, unit, role).
QR token	A secure code embedded in a QR image used at the gate.
Access code	Often a short code for visitor check-in at the gate.

12. Getting help

For account or billing issues tied to the estate’s subscription, estate administrators should use the contact options shown in Subscription or on the company website.
For on-the-ground issues (keys, noise, water), follow your estate’s own management and HOA rules first.

This guide describes the product’s intended behavior. Minor differences may appear as the app is updated; the in-app experience remains the source of truth.

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